Service

Why the 1-liner Service Rating should be Replaced?

Many businesses have service review ratings to credit their service score at a company level. Platforms like TripAdvisor, Yelp, Trustpilot, etc., provide customer review ratings at the company level, while many businesses collect in-house customer service ratings. Some customer service agents, such as those of banks, telcos, etc., resort to voice machines to obtain service… Continue reading Why the 1-liner Service Rating should be Replaced?