As the country’s economy advance, so is the service industry. Services account for more than 65% of the world’s GDP, and it’s still growing. Fortunately, not all staff in the service industry are customer-facing, but be glad if you are facing the customer. Why? Because you’ll get a stronger sense of satisfaction when your customers love you. Not to mention other factors like customer tipping, loyal customers as your base, followers, etc.

Globally, many businesses collect customer service ratings at the company level, which is highly inaccurate and misleading. So, at the individual level, receiving customer ratings with comments and feedback have many unspoken benefits.

 

Service job is hard, get customer endorsement

Yes, a customer-facing service job is very hard, demanding, and at times, demoralizing. Not to mention, some managers are not encouraging and understanding at all. If you have done your job well, then go get that customer’s endorsement. So, ask for words of encouragement or appreciation from your customer.

Job satisfaction

Satisfied customers are a source of motivation for you as the customer-serving staff. Yes, besides completing that sale or purchase, a satisfied customer can be a good source of motivation, psychologically. So, check with your customer if they are happy with your service

Improvements

If you are consistently finding ways to improve yourself, then your customers are a great source of input. Why? Because customers are straightforward and don’t hold back. Customers’ comments are a good source of reference on ways to improve your service level.

A gratitude journal

Happy customers provide you with excellent ratings and comments, and these are an excellent source of entries in a gratitude journal for your keeping. Yes, this journal will stay with you for years, and provides a good source of encouragement whenever you are emotionally down. Many psychologists encourage the use of a gratitude journal, and motivational quotes and comments provide higher mileage.

Know what your customers think about you

Since the use of the customer rating and feedback is personal, you have no worries about your managers or colleagues getting hold of your scores and customer comments. So, this becomes a good source of information for your keeping. Know what your customers think about you and find ways to improve yourself or techniques to handle the customers better.

Remember your customers

Customers that leave a personal note are 35% more likely to remember you. Having those records from your customers allows you to remember them better too, especially those with extreme service rating or comments. So, retain your customers the easy way and be able to serve them better when they return.

Your bargaining chip with your employer

Consolidating a log of customer rating serve as your bargaining chip with your manager or employer during performance appraisal. Yes, it’s an easy way to overcome any biased manager with ratings and feedback from your customers. Credible proof, especially from the customers, is a sure win way to overcome any potential prejudice set against you in your course of work. That’s easy, right?

That’s your resume

Shhh…. Keep this quiet. Yes, collecting service ratings and customer comments is an excellent way for your resume. Yes, what else is more credible to prove to your next employer than displaying your proud ratings and feedback. A picture speaks a thousand words, and in this case, a display of ratings and comments might be all you need to get that job that you desire.

Alright, enough of benefits, this is what you get: Graz.me – The ONLY Service Rating Platform For Individual Staff – It’s FREE for personal use

 

Register for an account with Graz.me

Just register for a FREE personal account with Graz.me, and you are good to go

 

 

Start asking for your customers’ ratings

After successful login, you will see the first default page. This is your service rating page. Either you pass your mobile phone to the customer or click on the Generate QR code below the screen to have your customer to scan the QR code using their mobile phone camera to provide a rating. For staff that are customer-facing and not seeing the customer, you can send them a link to give you a rating.

 

 

 

 

 

Check your service rating

To check your service rating, go to Reviews -> Received. Here, you will find all your customers’ ratings and comments.

 

 

The number of Claps display in each box is your customer rating. Additionally, the “Avg:” rating is the average rating of that customer. So, you can compare your service rating versus the average given by your customer.

At times, if you feel you have done a better job versus the rating given by your customer, feel free to click on the “ReAsk For A Better Review,” where your customer will receive an email to redo this rating exercise. But this is up to the customer if they would accommodate a better rating for you.

So, go ahead to deploy Graz.me for your personal use. It’s all FREE from Graz.me, a gratitude product from Graciouz.