As the country’s economy advance, so is the service industry. Services account for more than 65% of the world’s GDP, and it’s still growing. Fortunately, not all staff in the service industry are customer-facing, but be glad if you are facing the customer. Why? Because you’ll get a stronger sense of satisfaction when your customers… Continue reading FREE Personal Service Rating For Staff
Many businesses have service review ratings to credit their service score at a company level. Platforms like TripAdvisor, Yelp, Trustpilot, etc., provide customer review ratings at the company level, while many businesses collect in-house customer service ratings. Some customer service agents, such as those of banks, telcos, etc., resort to voice machines to obtain service… Continue reading Why the 1-liner Service Rating should be Replaced?
If restaurant servers are the hands and legs of the restaurant, then chefs will be the hearts and brains. Without chefs, there will be NO food to serve the customers. Chef turnover is a major concern for most restaurants. Besides embracing the hot temperature in the kitchen and frequent customer criticisms, many chefs are not… Continue reading 38 Tips To Minimize Restaurant Chef Turnover Beyond 2020
Yes, you must get customers using reviews. Understanding customer experience matters more. Two months ago, I had a lengthy discussion with the CEO of a major retail electronics merchandise store. He told me that electronic merchandise that was explained, demonstrated, and answered by on-site staff have more than 80% chance of getting the sale versus… Continue reading 27 Tips To Get Customers Using Reviews Beyond 2020
Globally, restaurants face a daunting challenge to retain their staff, particularly the waiting staff, cashiers, and food servers. Unfortunately, there is no quick fix to resolve the high restaurant staff turnover that exceeds 50% annually. However, there are 28 recommended ways for restaurant owners and managers to adopt to ensure a lower staff turnover based… Continue reading 28 Ways to cut 70% restaurant staff turnover beyond 2020
Restaurants and the food industry are facing a lot of challenges for survival and profit. The truth is, starting a restaurant can be daunting, where there is the barrier of entry is low. But, deciding the types of cuisine, location, pricing, staffing, etc., are challenging. Not to mention the constant battle to attract customers. Well,… Continue reading 70 Ways To Get & Retain Restaurant Customers Beyond 2020
